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Privacy policy

In this privacy policy we, Keto Diets UAB, company code 305493532, registration address at Viensėdžio 36, Krikščioniškės, Lithuania, office address at Antakalnio 17, Vilnius, Lithuania (“Company”, “we”, “us” or “our”), explain how we handle your personal data when you visit our website, use our apps, contact us through our official social media pages or email, and/or use our services.
Please note that in case you purchase physical goods while using our services, Max Nutrition UAB, company code 305420438, registered address at Gedimino pr. 1A-13, Vilnius, Lithuania, office address at Antakalnio 17, Vilnius, Lithuania is responsible for data processing with regard to this particular service. In such cases “Company”, “we”, “us” or “our” shall refer to Max Nutrition UAB. In case you have any privacy related inquiries or requests associated to physical goods, you may contact us by email: [email protected]
We will ask you to consent to our use of cookies in accordance with the terms of this notice when you first visit our website.
In this notice you will find the answers to the following questions:
how we use your data;
when we provide your data to others;
how long we store your data;
what is our marketing policy;
what rights related to personal data you possess;
how we use cookies;
other issues that you should take into account.
In case of any inquiries or if you would like to exercise any of your rights provided in this notice, you may submit such inquiries and requests by means provided in Contacts section.
You may also contact us regarding all privacy related issues by email: [email protected]
All the definitions used in this privacy policy have the same meaning as prescribed in Company’s General Conditions unless expressly provided otherwise in this privacy policy. This privacy policy forms an integral part of Company’s General Conditions.
In the event this privacy policy is translated into other languages and if there are differences between the English version and such translation, the English version shall prevail, unless otherwise provided.
How we use your personal data?
This Section provides the following information:
categories of personal data, that we process;
in case of the personal data that we did not obtain directly from you, the source and specific categories of that data;
the purposes for which we may process your personal data; and
the legal bases of the processing.
We process your account data (“account data”). The account data may include your name and email address, phone number and other data that you provide while registering as well as your purchase history. We obtain such data directly from you. We process account data for the purposes of operating our website, providing our services, ensuring the security of our website and services and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract as well as our legitimate interest, namely monitoring and improving our website and services.
We process information relating to provision of services by us to you (“service data”). The service data may include your contact details (such as your email address), bank account and transaction details as well as other information that you provide to us while filling up the relevant questionnaires (such may include sensitive personal data, related to your health, in case such data is necessary to provide the relevant service). The service data is processed to supply goods and provide services as well as keep proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business. In case of sensitive personal data, related to your health the legal basis for processing is your explicit consent.
We may process information that you provide to us for the purpose of subscribing to our email messages and newsletters (“messaging data”). The messaging data is processed to send you the relevant messages and newsletters. The legal basis for this processing is your consent. Also, if we have already sold goods or provided services for you via our website and/or apps, and you do not object, we may also process messaging data on the basis of our legitimate interest, namely seeking maintain and improve customer relations.
We may process information relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data is processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business, ensuring uniform and high quality consultation practice and for investigating disputes between you and our employees.
We may process information on your use of our website and/or apps as well as on your device (“device data”) when you are browsing our website or use our apps. Device data may include IP address, geographical location, browser type and version, operating system, device type, screen resolution and (in case you agree to share such) your location data as well as information on the use of our website and apps (i.e. referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use). We obtain such data through the use of cookies and similar technologies. Device data is processed to enhance the apps and the website as well as to set default options. We also use such data to have a better understanding of how you use our website and services as well as for securing both the website and the apps. The legal basis for this processing is our legitimate interest, namely the proper management of our website, apps and business.
We may process any of your personal data identified in this notice where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this notice where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.